PokerGO FAQ

Upcoming Events and Restrictions

See our full schedule of events at Live Events.

ABOUT POKERGOTM

What is PokerGO?

PokerGO is a digital video subscription service that gives fans access to exclusive live poker tournaments and events - over 100 days of live poker a year. PokerGO also offers 24/7 access to exclusive original shows, behind-the-scenes content, and a library of poker events and programming. PokerGO can be easily accessed across multiple platforms including on your TV via your favorite streaming devices, on mobile phones, and any personal computer.

Is PokerGO like Netflix?

Like Netflix, PokerGO offers content that you can view on your phone, laptop or other devices - all without a cable TV bill.

While we do have pre-recorded programs that you can watch on demand, we also offer the excitement of live events. PokerGO offers over 100 days of live poker per year, including many World Series of Poker events, the Super High Roller Bowl, and more. If you like live sports action, you will love PokerGO.

Which devices can I stream PokerGO on?

Check out the PokerGO Devices List.

How soon do recent poker events that were broadcast live on PokerGO get added to the PokerGO library?

Live events will be available on demand within 24 hours of completion.

Does my PokerGO subscription include live PokerGO events?

Yes, your annual or monthly subscription includes all live poker events that occur during your subscription period.

Can customers outside the United States access PokerGO?

Yes! PokerGO is a global subscription channel that can be accessed by international customers anywhere in the world with a high-speed internet connection.

POKERGO SUBSCRIPTION

How do I subscribe?

On the PokerGO home page, navigate to the top right of the page and select the subscribe button.This will bring you to the packages page. Please select the package you would like to purchase. You will be instructed to sign in or create an account. After doing so, proceed through the checkout process and Get in the Game®!

If I have questions, how do I contact customer service?

Our customer service is available via phone Monday through Friday 7am-7pm PST and Saturday 7am-12pm PST at 866-4-POKERGO. Please email us at techsupport@pokergo.com for technical issues or customerservice@pokergo.com for billing, customer service, renewal, and other product questions. We also have live chat available on our website during each live event for your convenience.

If I sign up, will I get spam emails from other companies or will you sell my information?

No, we do not sell our customers' information. See our Privacy Policy for details.

Can I purchase with a currency other than US Dollars?

All charges are in U.S. Dollars (USD). If purchasing outside the U.S., your bank or credit card may assess a transaction fee.

YOUR POKERGO ACCOUNT

How do I cancel my subscription?

To cancel your PokerGO subscription, please call 866-4-POKERGO or email customerservice@pokergo.com.

How can I watch PokerGO?

You can watch PokerGO on your computer, phone, and all your favorite devices. Find yours on our Devices List.

How do I change my account information?

Please sign into the PokerGO site. At the top right of the page there is an avatar showing that you are signed in. Click the avatar and a drop down will appear which says, My Account. Select My Account, where you will see options to update your profile, billing and payment information. You can also view your devices and current subscriptions.

TROUBLESHOOTING

I am having an issue with the Flash plug-in on my PC/Mac.

Both Adobe Flash and cache/cookies need to be enabled for the authentication process of streaming live and On-Demand content.

On your browser, please be sure that Adobe Flash is installed & updated on your PC/Mac (https://helpx.adobe.com/flash-player.html), also verify that Adobe Flash also has to be enabled on your browser by following the links below with detailed steps:

Microsoft Edge - https://helpx.adobe.com/flash-player/kb/flash-player-issues-windows-10-edge.html

Safari - https://helpx.adobe.com/flash-player/kb/enabling-flash-player-safari.html

Mozilla Firefox - https://helpx.adobe.com/flash-player/kb/enabling-flash-player-firefox.html

Google Chrome - https://helpx.adobe.com/flash-player/kb/enabling-flash-player-chrome.html

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